Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase (digital or physical)

Unopened units in a combo product (ex: If a product comprises 12 packets and out of it, 11 packets are unopened, then a return or refund or exchange request for such 11 packets will not be accepted)
Product pages outline whether that product is returnable or not. 

To initiate a return request, you can contact us at tinyytailsinfo@gmail.com

Damages and issues

Please inspect your order upon receipt. Contact us immediately but no later than 10 (ten) days if the item is defective, damaged or if you receive the wrong item, or if your item is lost in transit, so that we can evaluate the issue and make it right.

Refunds

In the event you place a return request for any product purchased by you, we will notify you once we’ve received and inspected the product returned by you, and let you know if the refund has been approved or not. If approved, you will automatically be refunded the relevant amount to your original payment method.

In the event of cancellation of an order, any amount paid by you with respect to such transaction shall be refunded on your original payment method.

All eligible refunds will be processed within 7 working days from the date of approval of the return or cancellation request. Refund timelines may vary slightly depending on the customer’s bank or payment provider